Privacy Policy

When you request a quote, contact us, or use our services, we may collect the following information:

• Name, email address, phone number, and company name

• Order volume, product details, and fulfillment requirements you share with us

• Usage data when you visit our website (pages visited, time on site, referring URL)

• Communications you send to us via email or our contact forms

We use the information we collect to:

• Respond to quote requests and inquiries

• Provide, operate, and improve our fulfillment services

• Send transactional communications related to your account or orders

• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with:

• Shipping carriers (e.g., Canada Post, UPS, FedEx) as required to fulfill orders on your behalf

• Technology service providers who help us operate our platform (e.g., email delivery, analytics)

• Legal or regulatory authorities when required by law

All third-party service providers are contractually required to handle your data securely and only for the purposes we specify.

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. When your information is no longer needed, we securely delete or anonymize it.

Our website may use cookies and similar tracking technologies to understand how visitors use our site and to improve your experience. You can control cookie preferences through your browser settings.

We may use analytics tools to collect aggregated, non-personally identifiable information about site usage.

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

DTC PickAndPack

60 Chauncey Ave, Etobicoke, ON M8Z 2Z4

[email protected]

(437) 350-0708