FAQ — DTC PickAndPack | 3PL Fulfillment Questions Answered

Question 1

What does DTC PickAndPack do?

Accepted Answer

DTC PickAndPack is a third-party logistics (3PL) provider that handles pick & pack fulfillment, warehousing, shipping, returns management, and custom packaging for direct-to-consumer ecommerce brands. We receive your inventory, store it in our warehouse, and ship orders directly to your customers — accurately and on time, every time. New brands get their first 500 orders pick & packed for free, onboarding and migration are completely free, and we guarantee to beat your current 3PL's rates.

Question 2

Where are your warehouses located?

Accepted Answer

We operate two fulfillment centres: one in Etobicoke, Ontario (Greater Toronto Area) serving Canadian brands, and one in Northwest Arkansas serving US brands. Both locations offer next-day reach to either coast, so your customers get fast delivery no matter where they are.

Question 3

How much does fulfillment cost?

Accepted Answer

Every brand gets a custom quote based on order volume, SKU count, packaging requirements, and shipping zones — we don't publish flat rates because a one-size-fits-all price rarely fits anyone well. New customers get their first 500 orders pick & packed for free, and we guarantee to beat your current 3PL's pricing. Visit our pricing page to learn what goes into a quote and to get started.

Question 4

Who is DTC PickAndPack?

Accepted Answer

DTC PickAndPack is a Canadian-founded 3PL built specifically for direct-to-consumer ecommerce brands. You can learn more about us at dtcpickandpack.com. If you received an email from us, it came directly from our team — we reach out personally to brands we think we can genuinely help.

Question 5

Can you handle my product category?

Accepted Answer

Yes — we handle the vast majority of ecommerce product categories, including apparel, accessories, health and wellness, supplements, cosmetics, skincare, beauty products, Amazon prep, general merchandise, and more. The two categories we do not currently support are consumer electronics and frozen or refrigerated food. If you're unsure whether your product is a fit, just reach out — we're happy to confirm.

Question 6

What services do you offer?

Accepted Answer

DTC PickAndPack offers pick & pack fulfillment, warehousing, shipping, returns management, and custom packaging for DTC ecommerce brands. Visit dtcpickandpack.com/services for full details.

Question 7

Do you have a rate card?

Accepted Answer

We don't publish a standard rate card — every brand gets a custom quote. New customers get their first 500 orders pick & packed for free, and we guarantee to beat your current 3PL's rates.

Question 8

How do I get started with DTC PickAndPack?

Accepted Answer

Request a quote, we set you up for free, you send us your inventory, and you're live — usually within 1–2 business days. Onboarding and migration are completely free.

Question 9

How long does onboarding take?

Accepted Answer

Most brands are fully onboarded and live within 1–2 business days. Onboarding and migration are free, and we process incoming inventory the same day it arrives.

Question 10

Which ecommerce platforms do you integrate with?

Accepted Answer

We integrate with all major ecommerce platforms including Shopify, WooCommerce, Amazon, BigCommerce, Etsy, and more.

Question 11

Which shipping carriers do you use?

Accepted Answer

We work with all major carriers including UPS, FedEx, Canada Post, USPS, DHL, and others to find the best combination of speed and cost for your orders.

Question 12

What are your order accuracy and same-day shipping rates?

Accepted Answer

99% of orders are shipped same day, we maintain a 99.8% order accuracy rate, 99%+ inventory count accuracy, and same-day incoming inventory processing.

Question 13

Do you offer Amazon FBA prep?

Accepted Answer

Yes — we offer Amazon FBA prep services including labelling, bundling, and packaging to meet Amazon's requirements.

Question 14

Is there a minimum order volume to work with you?

Accepted Answer

No minimum. We work with brands at every stage. New brands get their first 500 orders pick & packed for free.

Question 15

How do you handle returns?

Accepted Answer

We manage the full returns process — receiving, inspecting, restocking sellable inventory, and flagging items that can't be resold.

Question 16

Can I visit the warehouse?

Accepted Answer

Yes — both warehouse locations welcome visitors. Our Canadian location is at 60 Chauncey Ave, Etobicoke, Ontario M8Z 2Z4. Contact us for the Northwest Arkansas address.

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