Our Story
We care more about your customer than you do.
DTC PickAndPack is the world's first end-customer focused fulfillment company — built from over a decade of running our own brand and learning that the secret to winning is obsessing over the end customer at every step.
Who We Are
A decade of putting the end customer first
We didn't start as a 3PL. We started as our own brand — running pick and pack in-house because we cared deeply about our customers' experience. We built a fulfillment process so focused on the end customer that it outperformed every competitor and earned us 80% market share.
That process became the foundation of DTC PickAndPack — the world's first end-customer focused fulfillment company. We took everything we learned winning in our own market and made it available to every DTC brand that wants to win in theirs.
The thinking is simple: we care more about your customer than you do. That obsession leads to the best possible customer experience — and the greatest success for brands that sell direct to consumer.
We didn't build DTC PickAndPack to be another 3PL. We built it because we knew what it felt like to care deeply about our customers — and we wanted every brand we work with to have that same advantage.
What Drives Us
Our values, in plain English
Your Customer Is Our Customer
We care more about your end customer than most brands do. That obsession is what drives every pick, every pack, every shipment.
Accuracy You Can Count On
Barcode-verified picking on every single order. 99.8% accuracy isn't a marketing stat — it's our daily standard.
Speed Without Compromise
Same-day dispatch is not a premium add-on — it's our baseline. Every order, every day.
Built to Scale With You
From 100 orders a month to 100,000 — our infrastructure and our people scale with your brand without missing a beat.
Our Journey
How we got here
Born From Our Own Brand
We started as our own DTC brand — running pick and pack in-house because we refused to trust our customers' experience to anyone else.
80% Market Share
By building a fulfillment process centered entirely on the end customer, we outperformed every competitor and captured 80% market share in our category.
A Better Kind of 3PL
We realized the customer-first fulfillment process we'd built was unlike anything available in the 3PL market — so we decided to offer it to other brands.
DTC PickAndPack Is Born
We launched the world's first end-customer focused fulfillment company — built on the belief that caring about your customer more than you do is the ultimate competitive advantage.
Growing With Our Brands
DTC brands of all sizes trust us to represent them to their customers — because they know we treat every order like it's our own.
The Mission Never Changes
We care more about your customer than you. That thinking leads to the best possible customer experience and the greatest success for brands that sell direct to consumer.
Why Brands Choose Us
The only 3PL built around your customer, not just your orders
Every other 3PL measures success by boxes shipped. We measure success by how your customers feel when they receive their order. Here's what that looks like in practice:
- No long-term contracts or lock-in
- Onboard in as little as 2 business days
- Dedicated account manager from day one
- Real-time inventory and order visibility
- Custom packaging and branded inserts
- Integrates with 50+ e-commerce platforms
- Discounted carrier rates passed to you
- SOC 2 compliant — your data is safe
Ready to put your customers first?
Join the brands that have handed their fulfillment to a team that cares about their customers as much as they do.